Senior Administrator Role
We have an exciting opportunity for a new position as Senior Administrator in a Private Physiotherapy and Healthcare Practice in central Wokingham. Our family owned business of more than 25 years is seeking a forward thinking and dedicated person for reception and general administration. We require someone with a caring disposition with a willingness to learn about and promote Physiotherapy services to advise our patients optimally. Working together with clinicians to understand and refine all that we do the successful candidate will exemplify excellent customer service.
This role will suit someone who is a self-starter and who can take the initiative. We encourage ideas from everyone to improve and maintain what we do. Striving and proud to always be the best we can be. We are looking to move the Practice forward with a drive on customer experience and marketing, and this role may suit a candidate who is up-to-date with technology to provide this cutting edge service. We welcome someone who is prepared to contribute, take ownership of and promote new initiatives within the clinic to improve customer experience and operational efficiency. A modern approach with a dynamic, energetic attitude is what we seek, yet in a small, friendly and close-knit team. You will work alongside a Junior Administrator/ Marketing who will share reception and basic admin roles. There is no requirement for accounts experience, but may be helpful. You will need to provide cover for each other’s holidays. Hours are daytime hours Monday to Friday 8:30 – 5:00 but some flexibility may be required. Job share considered.
Day-to-day tasks include:
Answering the phone and emails
Answering enquires from patients about services
Planning the diaries for clinicians using practice management system (training provided)
Data input
Manage orders for office supplies
Meet and greet patients
Help keeping records and systems up to date
Taking customer payments
The successful candidate for the Senior Administrator position will ideally have the following skills and experience:
Have excellent IT skills – Word and Excel
Have exemplary attention to detail
Be able to multi-task
Great organisation skills
Excellent communication skills
Have a ‘can do’ attitude
Effective working on their own but works well in a small friendly team
Smart attire and cheerful disposition
Job training will be provided in-situ with additional support as required
Job type: Full-time
Salary: £23,000.00 – £25,000.00 per year
Benefits:
Company Pension
Free on-site parking
No weekends
Private office
Town centre location
Schedule: Monday to Friday
Experience:
Customer service: Might suit someone with hotel/hospitality admin experience or cabin crew with admin skills
Competent IT/Office skills and unfazed attitude to IT